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FAQs General


How can I place an order?

To place an order for your favorite item you need to:

  • Go to the link of your favorite product.
  • Then select the right variant.
  • Check the quantity if you would like to order more than 1.
  • Click ’ADD TO CART’ button to proceed to checkout.
  • And finally select the billing method, provide shipping information and an e-mail address to receive confirmation.

How do I know my order has been confirmed?

You will receive an email containing the details of your order.

In this mail, you will be provided with a unique Order ID (eg. #1234), and a listing of the item(s) you have ordered.

What should I do if I didn’t receive confirmation?

We always recommend to our valued customers to check SPAM/FOLDER if you have not received an order confirmation. If you still do not see it there, please feel free to contact our customer support and we’ll send it again right away.

Please note that any orders that have already been packed or shipped cannot be canceled.

How can I pay my order?

We offer safe shopping and accept payment via Paypal, Credit card or Debit card (VISA, Mastercard, Diners Club, American Express, JCB and Discover Network). So you can choose the most suitable one for you.

All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

What currency are your prices listed in?

All prices listed on are listed in US Dollar.

How secure is my personal information?

CANIKI adheres to highest industry standards to protect your personal information. Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology) and PCI compliant Level 1, which is widely used on the Internet for processing payments. We don’t sell, lease or otherwise distribute any personal customer information.



Where is the item coming from?

The majority of our inventory is sold from our warehouses in Asia with a select few items from other distributors in other countries including in the United States. That being said, sometimes your order may come in different packages at different times.

Where do you ship and how much it cost?

We provide international shipping all over the world. The product price does not include shipping cost. The online system will generate a shipping fee for your order. We also offer free worldwide shipping promotions occasionally! (You will be notified on our website banners if Free worldwide shipping promotion is currently running.)

According to our results on delivering more than 50.000 orders, it may take anywhere from 10 - 40 days on average. This is highly dependent on the customs and import process in your country. Below are the most typical time frames for your region:

  • The United States: 10-25 days
  • Canada, Europe, The Middle East, Asia: 20-35 days
  • Australia, New Zealand: 20-45 days
  • Mexico, Central America, South America: 20-60 day

Please note this can be affected due to Holidays, weather conditions and others and also we are not responsible for delays caused by the customs department in your country.

Customs & Regulations

You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.

How can I track my order?

We will send you the tracking code of your orders to the e-mail provided within 5-7 business days after the purchase. This email will also guide you how to track your package.

Please note that the tracking information will be displayed 8-10 business days after you receiving that e-mail. Please contact us if you do not receive tracking confirmation within those days.

Why I’m not able to track my order?

Please note that tracking information will be displayed 8-10 business days after being updated due to Customs.

The shipping company has not yet updated the most recent delivery information on their website; the tracking code is wrong; the parcel has been delivered a long time ago and the shipping company has removed it from the tracking code history.

Will I be charged with customs and taxes?

The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order.

Import taxes, duties and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office.

Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.



What is your return policy?

We offer a 30-day money back guarantee on all purchases if you are not completely satisfied with your product please contact us at and we will offer you a solution.

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. CANIKI reserves the right to deny any return request.

When are returns not possible?


If you have placed an order with a wrong item/address; you need to contact our customer services in order to receive the appropriate resolution.

You’re not eligible for a return for the following reasons. If:

  • The request to change the order is not within 24 hours
  • The product is not broken or it is not defective or is damaged because of use
  • The product is not in the same condition as you have received it.
  • You received the correct item

How long is the return process?

Processing returns may take up to 15 business days from the day we received your return request. We will email you to confirm once your return has been processed.